How to update contact information in AIA Philippines (formerly AIA Philam Life)?

Never miss receiving important news about your policy and its benefits by ensuring your e-mail address or mobile number in our records is always up to date. The fastest way to update your contact information is by filling out this form here.

Log in to https://www.aia.com.ph/en/help-support/contact-info-update.html#ciu-lead-form to update your contact details and wait within 24hrs to update then open your My AIA PH

Please check your email for a reply within 24 hours to update.

You can also log in to our all-new customer portal, My AIA If you have an existing Eplan account, you may use it to access My AIA. To update your contact details in My AIA:

• In your HOME page, select “Update Contact Information”; or

• Select the “PROFILE” tab and click EDIT to update your Mobile Number, Email Address, and preferred Mailing Address; or

• View details of your policy and go to “Update Policy Information” at the bottom of the page.

Important Reminder! If the policy owner is a corporation, you may update your contact information by filling out the Policy Detail Amendment Form. It should be signed by an officer of the corporation and must be accompanied by a Corporate Secretary’s Certificate and Board Resolution authorizing the change on the policy and giving authority to the executing officer to sign on behalf of the corporation. Please visit any of our Customer Service Centers or reach out to your Financial Advisor who can assist you with your request.

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